Description

Computer Resource Specialist 2 Davis, CA, Job ID 83684

University of California Agriculture and Natural Resources

Job Description

As part of the ANR IT Service Desk team, responsible for division-wide support of computer hardware, software, mobile devices, and a broad range of technology. Key activities include phone and in-person support installations, upgrades, troubleshooting, network connectivity, file management, backups and restoration, maintenance, and security of ANR IT systems (tools). Responsible for assisting clients with technical problems and helping assess needs and purchase computers, software, and mobile devices. Provide support for all enterprise software applications in use by ANR including, but not limited to, email, content management systems, blogs, surveys, financial systems, computer software, web and video conferencing, and a wide variety of other software. Provide training, documentation, and instruction on the use of all kinds of technology at ANR. Serve as backup support for application, system, and network administration duties to help ensure continuous operation of ANR IT services. This position will promote, in all ways consistent with other responsibilities of the position, the affirmative action goals established by UC ANR.

Pay Scale: $33.57 - $46.44/Hourly

Job Posting Close Date:
This job is open until filled. The first application review date will be 01/30/2026.

Key Responsibilities:

60%

IT SERVICE DESK SUPPORT

As part of the highly service-oriented ANR IT Service Desk team, serve as the primary point of contact for ANR staff and affiliates with computer hardware, software, mobile, and other technology needs and problems affecting individual and departmental technology and network connections. Provide both proactive phone and in-person, diagnosis, prioritization, and support for all walk-in, telephone, e-mail, and web-based requests for assistance, logging service tickets in a tracking system. Provide installation and configuration hardware and software such as operating systems, endpoint management software, personal productivity software, security software, printing services, network connectivity, and more. Be familiar with and provide support for ANR-built and campus-based IT services that ANR uses as well as third-party software used to deliver IT services to ANR. Travel to remote ANR offices occasionally to provide in-person support for maintenance needs or projects. Responsible to work with the team to ensure adequate service desk coverage. Other duties as assigned.

20%

TRAINING AND DOCUMENTATION

Design and provide training for ANR staff on a variety of technologies of interest and importance such as Microsoft Office, help desk tools, cloud personal productivity software, and custom in-house applications. Create documentation to support the ANR community and community's use of technology through FAQs, procedures, websites, training materials, and other documentation.

10%

APPLICATION, SYSTEM AND NETWORK ADMINISTRATION SUPPORT

Provide backup administration support for ANR's applications, system, and network to the primary administrators of those services. Partner closely with the lead application, system, and network administrators to learn administration in those areas to serve as secondary backup support.

10%

AUDIO-VIDEO CONFERENCING AND TECHNOLOGY SUPPORT

Provide support for the operation of AV equipment, media processing, and web, phone, and video conferencing support services. Provide support for presentations by ANR staff and affiliates, and participate in AV equipment service configuration, operation, problem-solving, and support.

Requirements:

• Excellent interpersonal and communication skills to effectively and professionally communicate via email, telephone, or in-person with a diverse group of professionals and academics with varied computer skills.
• Strong customer service orientation, skills, and experience.
• Experience working in a team environment closely collaborating to provide professional IT support to a large, distributed constituency.
• Experience and skills with a wide variety of technology including computers (both Microsoft and Apple-based), a variety of personal productivity and enterprise software, mobile devices, audio/video, web, and video conferencing technology, network technology, and IT infrastructure systems.
• Skills to work effectively on multiple complex tasks that may not be well defined, under full workload, tight deadlines, and shifting priorities with high attention to detail.
• Skills to read and interpret technical manuals/specifications/instructions.
• Skills to develop skills and learn new technology.
• Skills to write customer-oriented documentation to explain the technology, create web pages, and provide other forms of written documentation to support ANR's use of technology.
• Skills to conduct training for the ANR division using a variety of delivery mediums (in-person, video, webinar, etc.) to assist in the use and adoption of technology.
• Hands-on experience and end-user support with Apple products, e.g., Mac, iPad, iPhone.
• Experience and knowledge of a variety of essential applications, including MS Office, MS Active.
• Directory and Exchange, and common IT service management tools.

Preferred Skills:

• Experience with Distance Learning.
• Experience with Zoom video conferencing platform.
• Experience with Zendesk/ServiceNow IT help desk platforms, VoIP, and Social Media integrations.
• Knowledge of hardware diagnostic tools, antivirus software, and network utility software.

Special Conditions of Employment:

• Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies.
• The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities.
• As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited.
• As a condition of employment, you will be required to comply with the University of California on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• Abusive Conduct in the Workplace
  

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